Legal Documents

1xpet Terms & Conditions — Clear, Simple, and Straightforward

This page contains all the terms and conditions for using the 1xpet platform, written in plain language. Give it a read before creating an account — knowing the rules helps you avoid issues down the line.

Last updated: January 2026 Full translation in Bengali

Key Highlights at a Glance

The cards below summarise the most important terms at a glance.

Registration Eligibility

You must be at least 18 years old to open an account with 1xpet. Each person is permitted one account only. Registering with false information may result in account termination.

Bonuses & Promotions

Each bonus carries specific rollover requirements. Winnings from bonus balance can only be withdrawn once the conditions are met. Misuse of bonuses from the same IP address or device is prohibited.

Deposits & Withdrawals

Minimum deposit is 100 BDT. Withdrawals are processed to verified payment methods only, typically within 30 minutes to 24 hours.

Account Security

It is the member's responsibility to keep their account password confidential. Sharing login credentials with others is not allowed. If suspicious activity is detected, we may temporarily suspend the account.

Prohibited Activities

Bonus abuse, multiple accounts, match fixing, and any form of fraud are strictly prohibited and will result in account closure.

Responsible Gaming

18+ only. Every member has the right to set deposit limits, use self-exclusion, and enable session reminders. Play for fun — not as a source of income.

By creating or using an account on the 1xpet platform, you agree to these Terms & Conditions. For any questions, support@1xpet.appto get in touch.

1 General Terms & Conditions

These Terms & Conditions apply to the use of the 1xpet platform and all its services. By accessing 1xpet via the website, mobile app, or any other channel, you automatically agree to these terms.

1xpet reserves the right to modify or update these Terms & Conditions at any time. Any changes will be notified on the website and the effective date will be updated accordingly. Continued use of the platform following any changes constitutes acceptance of the revised terms.

These Terms & Conditions are available in both Bengali and English. In the event of any conflict or ambiguity, the English version shall prevail.

2 Registration & Account

Accurate and complete information is required to register on 1xpet. Providing false or incorrect details may result in account termination and balance forfeiture at any time.

  • A maximum of one account per person is permitted
  • Opening multiple accounts using the same phone number or email address is prohibited
  • If multiple members of the same household share a device or network, we must be notified in advance
  • It is the member's responsibility to keep their password and login credentials confidential
  • Sharing or selling your account to another person is strictly prohibited.

After registration, you may be asked to complete identity verification (KYC). 1xpet reserves the right to hold withdrawals until verification is complete. This is typically required on your first withdrawal or when transactions exceed a certain threshold.

To verify your identity, you may be asked to submit a copy of your National ID (NID), passport, or driving licence. All documents are stored securely.

3 Age Verification

1xpet is an adults-only platform. No one under the age of 18 is permitted to create or use an account. Your date of birth is collected at registration, and we may request proof of age at any time.

If an account holder is found to be under 18 years of age, the account will be closed immediately and all transactions will be voided.

Protecting minors from gambling is our responsibility. If you are aware of any underage person using this platform, please let us know immediately.

4 Deposits & Withdrawals

Deposits and withdrawals on 1xpet are available via bKash, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (BDT).

Subject Description
Minimum Deposit৳100
Minimum Withdrawal৳300
Maximum Daily WithdrawalBased on account tier
Withdrawal Processing Time30 minutes – 24 hours
Payment MethodsBKash, Nagad, Rocket

Withdrawals can only be made to the same payment method used for the deposit. Withdrawals to third-party accounts are not permitted. All bonus wagering requirements must be met before a withdrawal can be processed.

1xpet does not charge any transaction fees; however, your payment provider (bKash, Nagad, etc.) may apply their own charges.

5 Bonus & Promotion Terms

1xpet offers a range of bonuses — including welcome bonuses, free bets, cashback, and seasonal promotions. Each bonus carries its own terms, which are detailed on the relevant offer page.

  • By accepting a bonus, the specific terms of that offer apply automatically
  • Bonus balances may not be withdrawn before the rollover requirements are met
  • The welcome bonus is available to each member once only.
  • Claiming bonuses on multiple accounts from the same IP address or device is strictly prohibited.
  • If bonus abuse is detected, both the bonus and any associated winnings will be voided
  • Bonuses will be automatically cancelled upon expiry.

Before claiming any bonus, carefully read the rollover requirements, expiry, and other conditions on that offer's page. If you need help, feel free to ask our support team.

6 Betting Rules

Here are a few things you should know before placing a bet on 1xpet:

  • Once a bet is confirmed, it generally cannot be changed or cancelled.
  • Where a cash-out option is available, members may choose to close their bet early at their own discretion.
  • If a bet is confirmed at an incorrect odds due to a technical error, 1xpet reserves the right to settle the bet at the correct odds.
  • If an event is cancelled or postponed, bets will be refunded — subject to the rules of the specific sport involved
  • Odds in live betting can change at any moment — the odds at the time your bet is confirmed are final
  • If one leg of a combo or accumulator bet is voided, the remaining legs may still stand

Detailed sport-specific rules are available in the Help Center. Separate rules apply for cricket, football, and other sports.

7 Prohibited Activities

The following activities are strictly prohibited on 1xpet and may result in account closure and balance forfeiture:

  1. Creating or using multiple accounts
  2. Abusing bonus terms or exploiting system vulnerabilities
  3. Placing bets using match-fixing arrangements or insider information
  4. Money laundering or illegal transactions
  5. Attempting to access or hack another user's account
  6. Using bots, scripts, or automation on the platform's software
  7. Abusive or threatening behaviour towards support staff

If suspicious activity is detected, we may suspend an account for investigation without prior notice. If the suspicion is confirmed, all balances will be forfeited.

8 Account Closure & Suspension

Members may close or temporarily deactivate their account at any time. Submitting a self-exclusion request will prevent login for the specified period.

1xpet may close an account for the following reasons:

  • Breach of Terms & Conditions
  • Suspicion of fraud or money laundering
  • Failure to verify age or identity
  • Accounts inactive for an extended period (over 12 months)

If an account is closed for legitimate reasons, any available balance will be refunded — however, bonus balances will be forfeited.

9 Privacy & Data Protection

1xpet takes the protection of members' personal information seriously. Data collected during registration is used solely for service delivery and identity verification.

For more information, visit our Privacy Policy Please read on. Key points:

  • Your personal data is never sold to third parties
  • Your information is not shared unless required by law
  • All data is secured with SSL encryption
  • Members have the right to access and correct their personal information

10 Responsible Gaming

1xpet believes gaming should be a source of fun, not stress. That is why we treat responsible gaming as a core institutional commitment.

Every member has access to the following benefits:

  • Deposit Limit: Set daily, weekly, or monthly limits
  • Loss Limit: Setting a maximum stake amount within a given period
  • Session Time Limit: Automatic logout after a set period of inactivity
  • Self-Exclusion: Temporary account deactivation

If you feel your gaming habits are becoming a problem, please contact our support team or Responsible Gaming Page View.

11 Dispute Resolution

Any dispute regarding a bet or transaction must be reported to support@1xpet.app within 7 days of the incident. Our team will provide an initial response within 48 hours.

Complaints Process:

  1. Submit a complaint via email or live chat.
  2. Please include the relevant bet ID or transaction number.
  3. Our team will investigate and communicate a decision
  4. If you are not satisfied with the decision, you may request a second review

1xpet's decisions are final and binding. Before pursuing any external legal action, members must first complete 1xpet's internal dispute resolution process.

12 Changes to Terms & Enforceability

1xpet may update these terms and conditions at any time. Members will be notified of significant changes via email or an on-platform notice.

Updated terms take effect from the date they are published. Continued use of the platform after any changes constitutes acceptance of the new terms.

If any provision of these Terms & Conditions is found to be legally unenforceable, the remaining provisions will continue in full force and effect.

These terms and conditions were last January 2026was updated. If you have any questions, support@1xpet.appto get in touch.

Terms & Conditions FAQ

Rollover refers to the number of times you must wager your bonus balance before you can withdraw it. For example, a ৳100 bonus with a 10x rollover means you need to place ৳1,000 in bets to meet the requirement.

Withdrawals are typically held up for one of three reasons — pending identity verification, unmet bonus rollover requirements, or a security check. If you're having trouble, please contact support.

Yes, you can — but you must inform us in advance. Without prior notice, multiple accounts from the same IP address may be flagged as suspicious by the system.

If an account is closed for a legitimate reason, the real-money balance will be refunded. However, if rule violations or fraud are found, the balance may be forfeited.

For significant changes, a notice will be sent to the registered email address and a banner will be displayed on the platform. It is therefore important to provide a valid email address at the time of registration.

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Everything at 1xpet is open and transparent. Register, claim your bonus, and enjoy a safe experience.

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