Data Protection

1xpet Privacy Policy — Your Data, Our Responsibility

When you use 1xpet, we collect certain information. What that information is, why we collect it, and how it is kept secure — all of this is clearly explained here.

Last Updated: January 2026 Full translation in Bengali SSL Secured

How we approach your privacy

1xpet manages your data under 6 core principles

Essential data only

We only collect information that is genuinely necessary to provide our services. We do not ask for excessive or unnecessary personal data.

Encrypted Storage

All your data is stored on servers secured with SSL/TLS encryption. We use industry-leading technology to prevent unauthorized access.

Never Sold to Third Parties

Your personal information is never sold to advertisers or third parties. This is our firm and unwavering policy.

Transparent Use

We are always transparent about how your data is being used. There are no hidden purposes.

Your Control

You can view, correct, or request deletion of your data at any time. The choice is always yours.

Regular Audits

Our data protection measures are regularly reviewed through both internal and external audits.

By using the 1xpet platform, you agree to this Privacy Policy. If you have any questions, support@1xpet.appto get in touch.

1 What Data We Collect

When you register and use the 1xpet platform, we collect certain personal information. This data falls into two categories — information you provide directly and information collected automatically.

Data Type Example Necessity
Identity InformationName, date of birth, genderMandatory
Contact InformationEmail address, phone numberMandatory
Verification DocumentsNID, passport copyWhere applicable
Financial InformationMobile banking numberFor transactions
Usage DataBet history, login timestampsAutomatic
Device InformationIP, Browser, OSAutomatic

We never collect sensitive information such as religious beliefs, political opinions, or medical details.

2 How Information Is Collected

1xpet collects information through three main methods:

  • Directly Provided: Information you provide through the registration form, identity verification, support chat, or email
  • Automatically collected: Through cookies, log files, and tracking pixels while using the platform
  • From third parties: Limited data from payment providers (bKash, Nagad) or identity verification services

Information received from third parties is used solely for verification purposes and is stored separately.

3 Why We Use Your Data

Every reason we use your data is clearly outlined below:

  • Account Management: To facilitate registration, login, and identity verification
  • Transaction processing: To process deposits and withdrawals and to prevent fraud
  • Customer Support: For issue resolution and support ticket management
  • Security: To detect account hacking, bonus abuse, and suspicious activity
  • Legal obligations: To meet regulatory and compliance requirements
  • Platform Improvement: To analyze usage patterns and improve your experience
  • Contact: To notify you of important updates, changes to terms, or security alerts

You may opt out of marketing or promotional emails at any time. However, essential account-related communications cannot be disabled, as they are necessary for your security.

4 Who your data is shared with

1xpet does not sell your data. However, limited information may be shared in certain circumstances:

  • Payment Providers: Required information shared with bKash, Nagad, or Rocket to process transactions
  • Identity Verification Services: Approved third parties for the KYC process
  • Law Enforcement: When required by legal order or investigation
  • Anti-Fraud System: Anonymized data shared with fraud prevention services

All third parties with whom data is shared are bound by confidentiality agreements and are required to meet our standards.

5 Cookie Policy

1xpet uses cookies on its website and app. Cookies are small text files stored on your device that help improve the functionality of the site.

Cookie Type Purpose Duration
Essential CookiesLogin session, securityAt end of session
Preference CookiesLanguage, theme settings1 year
Analytics CookiesTraffic Statistics6 months
Performance CookiesPage Load Optimization3 months

All cookies except essential ones can be disabled. Manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of the site.

6 How Long We Retain Your Data

We do not retain your data longer than necessary. Our general policy is as follows:

  • For as long as your account remains active: All account data is retained on record
  • After Account Closure: Generally retained for up to 5 years to meet legal obligations
  • Transaction Records: 7 years to comply with financial regulations
  • Support Contact: Deleted after 2 years
  • Analytics data: Anonymized and retained for up to 2 years

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights

You have certain important rights regarding your personal data:

Right to Access

You may request to see what data we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to Erasure

You may request deletion of your data in specific circumstances.

Right to Restrict Processing

You may request that we stop using your data for certain purposes.

Right to Portability

You may request a download of your personal data.

Right to Object

You may opt out of marketing communications.

To exercise these rights support@1xpet.appEmail us and we will respond within 30 days. Please note that in certain cases, legal obligations may prevent us from fulfilling all requests — if so, we will explain why.

8 Children's Privacy

1xpet is strictly an adults-only platform. No data is collected from anyone under the age of 18.

If we are notified that an account was created by someone under 18, we will immediately close that account and delete all associated data.

If you become aware of a minor using our platform, please contact us — support@1xpet.app

9 Security Measures

1xpet uses multiple layers of security to protect your data:

  • SSL/TLS Encryption: All data transfers are encrypted
  • Firewall & Intrusion Detection: To prevent unauthorized access
  • Two-Factor Authentication (2FA): Extra security for account login
  • Regular security audits: Penetration Testing & Vulnerability Scanning
  • Limited Access: Only authorized staff can access specific data
  • Data Backup: Encrypted backups stored in secure locations

In the event of a security breach, affected members will be notified within the timeframe required by law.

10 Changes to the Privacy Policy

1xpet may update this Privacy Policy at any time. The method of notification will depend on the nature of the change:

  • Minor changes: The "Last Updated" date at the top of the page will be changed
  • Significant Changes: A notice will be sent to your registered email
  • Material Changes: Notifications will be sent both via banner on the platform and by email

Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact Us

For any privacy-related questions, requests, or complaints:

  • Email: support@1xpet.app
  • Live Chat: Log in to the platform and visit the Support section
  • Help Center: Help Center page A detailed guide is available

We typically respond to data-related requests within 7 business days. Complex cases may take up to 30 days.

Privacy FAQs

Yes. Identity document information is stored on encrypted servers and can only be accessed by designated members of the verification team. Document copies are not retained long-term once verification is complete.

Only with your consent. You can enable or disable SMS communications at the time of registration or later through your account settings. Security-related OTPs cannot be disabled.

Not entirely. For financial and legal reasons, certain data is retained for up to 7 years, as required by international financial regulations. However, marketing data and cookie data will be deleted.

Yes, but for two purposes only — to ensure responsible gaming and to improve the platform. If an unusual pattern is detected, we may reach out to offer assistance. This information is never shared with third parties.

In some cases, the infrastructure of our technology service providers may be located in other countries. In such cases, all data remains encrypted and is handled in accordance with international data protection standards.

Your data is safe — get started with confidence

Your privacy is protected at 1xpet. Register and play securely on a platform you can trust.

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