Frequently Asked Questions

1xpet FAQ — answers to all your questions

From registration to withdrawal — everything you need to know about 1xpet is right here. No need to contact support separately.

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1xpet key highlights at a glance

Topics people ask about the most

Registration & Account

All your questions about how to register, what information is required, and the minimum age requirement are answered below.

Deposits & Withdrawals

How to deposit or withdraw via bKash, Nagad, and Rocket, and how long it takes — everything you need to know about payments.

Bonuses & Promotions

Welcome bonuses, free bets, cashback offers — find out how to claim them and how to use them.

Betting & Games

Which sports you can bet on, how live betting works, and how to understand odds — all explained simply.

App & Platform

From installing the app on Android or iOS to navigating the platform — all your questions answered here.

Security & Support

Account security, where to go if something goes wrong, password resets — all the important information in one place.

FAQs by Category

Select a category or type in the search box above

Account & Registration

On 1xpet Registration you'll need: your full name, an active Bangladeshi mobile number, an email address, and a strong password. No documents or ID photos are required upfront. Registration takes just 2–3 minutes. For more details, visit registration page।

To register on 1xpet, you must be at least 18 years is required. Accounts belonging to minors are not activated, and any such accounts found will be closed. This is part of our responsible gaming policy.

Each person may only an account You may open. If multiple accounts are found belonging to the same person, all accounts may be closed and balances forfeited.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email, and an OTP or reset link will be sent to you. Use it to set a new password. If you still have trouble, at the Help Centre Go.

To close your account, support@1xpet.appvia email. For self-exclusion, visit our Responsible Gaming page for full details. We respect your choice.
Deposits & Withdrawals

1xpet currently bKash, Nagad & RocketDeposits are instant — funds are credited to your account immediately after the transfer. More payment methods may be added in the future.

The minimum deposit at 1xpet is kept very low so anyone can get started. For the latest limit, at the Help Centre or ask us via live chat.

Withdrawal requests are typically processed 15 minutes to 24 hours within the standard timeframe. bKash and Nagad withdrawals are usually faster. During peak hours or when verification is required, processing may take a little longer.

Please wait 5–10 minutes first. If the funds still haven't appeared, contact us with your transaction ID support@1xpet.appor email us at at the Help Centre live chat with us. We'll get it sorted quickly.

Withdrawal limits depend on your account verification level. Fully verified accounts have higher limits. For more details, at the Help Centre get in touch.
Bonuses & Promotions

On 1xpet Registration Once registered, your welcome bonus will be automatically credited to your account after your first deposit — no separate application needed. However, certain conditions apply, so please read Terms & Conditions Read more.

Most bonuses have Wagering Requirements applies — meaning the bonus becomes withdrawable only after wagering a specified amount. Terms vary for each bonus, so on the Promotions page read the full details.

Follow our Voucher page and latest promotions page Check back regularly — new offers are updated daily.

Cashback offers are typically tied to bets placed during a specific period or on selected games. To receive free bets, place bets that meet the conditions listed on the Promotions page. Log in and check the Bonuses section for details.
Betting & Games

1xpet offers thousands of sports markets to bet on, including cricket, football, tennis, basketball, volleyball, hockey, badminton, and e-sports. Both live and pre-match options are available. Learn more on the Bet page।

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. It's more thrilling than standard betting — but quick decisions are key.

Odds are a number that shows how much you'll win if your bet is successful. For example, odds of 2.50 mean a BDT 100 bet returns BDT 250. The higher the odds, the lower the chance of winning — but the bigger the reward. To learn more, Bet page View.

If a match is cancelled entirely, your stake is generally Refund will apply. For partially cancelled or abandoned matches, 1xpet's terms and conditions apply. For more details, Terms & Conditionsis available.
App & Platform

To download the 1xpet mobile app, visit our on the App page There you'll find download links for both Android and iOS, along with an installation guide.

Start by closing the app and reopening it. Check your internet connection. Make sure the app is updated to the latest version. If the issue persists, clear the cache or reinstall the app. For further help, at the Help Centre let us know.

1xpet offers Sports Betting, Live Casino, slots, card games, roulette, baccarat, and eSports — something for everyone. For more details, on the Platform page।
Security & Support

Yes, your 1xpet account is protected with SSL 256-bit encryption. Additional verification is required when logging in from an unrecognized device. We also recommend using a strong password and never sharing it with anyone.

Our at the Help Centre Live chat is available 24/7. You can also reach us by email support@1xpet.app. Bengali support is available.

Yes, 1xpet is a licensed online betting platform. We are committed to transparency and responsible practices. To learn more, About Us visit the page.

1xpet is committed to responsible gaming. We offer a range of player protection tools, including deposit limits and self-exclusion. For support, contact our Responsible Gaming Go to the page.
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This FAQ page is updated regularly. Check back from time to time for the latest information.

1xpet FAQ — Read the Full Details

Why Was This FAQ Page Created?

Many users come to 1xpet with the same questions time and again — how to register, how to deposit, when to expect a bonus, where to get the app. Rather than contacting support every time, you can find all those answers right here in this FAQ Page created.

All FAQs are written in Bengali with Bangladeshi players in mind — clear, straightforward, and to the point.

The most important information for new members

If you're new to 1xpet or thinking about joining, here's what you should know first — registration is completely free and takes just a few minutes. Simply verify your mobile number with an OTP to activate your account. You can then deposit via bKash or Nagad and start placing bets on any game.

New members receive a welcome bonus on their first deposit — it's added automatically. Make sure to read the terms before using your bonus.

Everything you need to know about payments

Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket — are all supported for deposits and withdrawals on 1xpet. Deposits are usually instant. Withdrawals take a little longer, typically within 24 hours.

If you experience any payment issues, save your transaction reference number and contact our support team. Your issue will be resolved as quickly as possible.

Stay informed about bonuses

Bonuses are a great perk — but skipping the terms can lead to disappointment later. Every bonus comes with wagering requirements, meaning you can't withdraw bonus funds directly. You'll need to place a certain amount in bets first. This is standard practice across all betting platforms.

To see the latest offers, visit our promotions page & Voucher page Check back regularly.

What should you do if you have more questions?

If you can't find the answer to your question on this FAQ page, please reach out to our at the Help Centre Go there for live chat, email support, and more. Ask in English — get answers in English.

Made up your mind after reading? Join now!

Register for free, claim a bonus on your first deposit, and start enjoying everything 1xpet has to offer.

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