Help Center

1xpet Help Center — Answers to all your questions, right here

From opening your account to making a withdrawal — we're with you every step of the way. 24 hours a day, 7 days a week.

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Last updated: today at 9:00 AM

How can we help you?

Select the type of issue you need help with from the categories below

Account & Registration

New account registration, login issues, password reset, and KYC verification.

Deposits & Withdrawals

Payments via bKash/Nagad/Rocket, withdrawal delays, and transaction issues.

Bonuses & Promotions

Welcome bonus, cashback, free spins, rollover requirements, and promo codes.

Betting & Games

Bet cancellations, refunds, Live Casino issues, and slots payout queries.

Mobile App

APK installation, app crashes, notifications, login issues, and updates.

Security & Privacy

Account security, two-step verification, and suspicious activity.

VIP & Loyalty

VIP tiers, points system, exclusive perks, and dedicated account managers.

Terms & Conditions

Platform policies, responsible gaming, age verification, and legal information.

1xpet

Contact us directly

At 1xpet, we believe every issue deserves a fast resolution. That's why our support team is available 24/7, every day of the week. Feel free to reach out in Bangla — no problem at all.

Live Chat

Chat with a support agent in Bangla right now. Average response time is just 2 minutes.

Now Online
Email Support

For complex issues, send a detailed written message. You'll typically receive a reply within 2–4 hours.

support@1xpet.app
Phone Support

Prefer to talk directly? Call our Bangladesh helpline.

8:00 AM – 12:00 AM
Telegram Support

Join our official Telegram channel and be the first to receive updates.

@1xpet_official

Popular Help Topics

Most Frequently Asked Questions

Account & Registration
How do I create a new account?
What should I do if I forget my password?
Why is KYC verification required?
How many accounts can be registered to one phone number?
Deposits & Withdrawals
How to deposit via bKash
How do I withdraw money via Nagad?
I made a deposit but my balance hasn't been updated
How long does a withdrawal take?
What are the minimum and maximum withdrawal limits?
Bonuses & Promotions
How do I claim the welcome bonus?
What are the rollover requirements for a bonus?
Where can I find my free spins?
How does the referral bonus work?
Quick Links
Register Log In Download the App Latest Offers Voucher FAQ Responsible Gaming
Important Information
Deposit Delays

If your balance hasn't been credited within 15 minutes of depositing, contact support with your transaction ID.

Forgot Your Password

Use the "Forgot Password" option on the login page — you'll receive an OTP on your phone.

Account Blocked

Email us at support@1xpet.app with your account ID and a description of your issue.

Start Live Chat

Average wait time: 2 minutes

48 agents online
1xpet

Beginner's Guide

New to 1xpet? No worries. It's natural to feel a little unsure at first — where to start, how to make a deposit, how to claim your bonus. It might seem complicated, but it's actually very straightforward.

1
Create an Account

Go to the registration page and enter your name, phone number, and password. Verify with an OTP — done in just 2 minutes.

2
Verify Your Profile

Complete basic verification using your NID or date of birth. This helps keep your account secure.

3
Deposit via bKash/Nagad

Go to the Wallet page and choose your preferred payment method. The minimum deposit is just ৳100.

4
Claim Bonus

A 100% bonus will be added automatically on your first deposit. Visit the Promotions page for more offers.

5
Play & Win

Cricket, football, Live Casino — pick your favourite and enjoy.

1xpet

Payment Support

Payment issues can be stressful — that's completely understandable. In most cases, though, the problem is minor and can be resolved quickly. The 1xpet payment team is always on hand to help.

Failed Deposits

Come to live chat with your transaction ID. Most issues are resolved within 5–10 minutes.

Withdrawal Delayed

If it takes longer than 30 minutes, please contact support. During peak hours, processing may take a little extra time.

Sent to the Wrong Number

If you entered the wrong number during a deposit, contact support immediately.

Payment Blocked

Making too many attempts using the same method in a short period may result in a temporary block. Please wait 30 minutes and try again.

Tips: Always save a screenshot of your payment. If an issue arises, sharing the transaction ID and timestamp will help our support team resolve it much faster.

Frequently Asked Questions

Quick answers to the most frequently asked questions

There are several reasons your account may be blocked — repeated incorrect password attempts, incomplete KYC, or suspected policy violations. To resolve it, email support@1xpet.app or reach out via live chat. Providing your registered phone number and ID will help get it sorted faster.

No, bonus funds cannot be withdrawn directly. Every bonus comes with a rollover requirement — for example, 5x or 10x. This means you need to place bets totalling 5 or 10 times the bonus amount before it converts to withdrawable cash. Full terms and conditions are listed on the Promotions page.

KYC verification at 1xpet typically requires a photo of your National ID (NID) or passport. In some cases, proof of current address may also be requested. Once documents are submitted, verification is completed within 24 hours.

Once a bet is confirmed in live betting, it generally cannot be cancelled. However, 1xpet offers a cash-out feature on select bets, allowing you to take out partial or full winnings while the match is still in progress. If available, you'll see the option displayed next to your bet.

You can place multiple single bets simultaneously on 1xpet. You can also combine selections into a parlay or combo bet. The maximum bet amount depends on your account level and the specific match.
1xpet

About the 1xpet Support Team

Our support team consists of experienced Bangla-speaking agents who handle thousands of queries every day in a friendly, straightforward manner. At 1xpet, we believe support is more than just solving problems — it's a commitment to delivering a great experience.

Many people hesitate to reach out to support — worrying their question might seem "silly" or their issue too minor. But at 1xpet, no question is too small. Don't hold back; we're here for anything you need.

Our average response time is 2 minutes on live chat and under 3 hours by email. Even if something comes up at 3 AM, our night shift team is ready to help.

97%
Resolution Rate
2 minutes
Average Response
24/7
Service Operational

Still haven't found a solution?

Our support team is always here for you. Start a live chat now or send us an email.

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